Makerspace Manager

Explore makerspace management philosophies

Slack in the System

Do you know why buses are almost always late?

It’s because they can’t be early.

Missing the bus even though you were on time is a terrible user experience, so you’ll frequently see buses waiting longer at stops than they need to so they don’t outrun their schedules.

In order to always be on time, you have to be early sometimes. Without the extra slack in the system, the only options are absolute perfection or failure.